Shipping Policy
Introduction
At imfreetogo, we are committed to delivering your order accurately, in good condition, and on time. This Shipping Policy outlines the terms and conditions for the shipping and delivery of our products.
Shipping Options and Rates
Standard Shipping
- Delivery Time: 6-12 business days
- Cost: Calculated at checkout
Expedited Shipping
- Delivery Time: 2-5 business days
- Cost: Calculated at checkout
Free Shipping
- Eligibility: Orders over $50
- Delivery Time: 6-12 business days
- Cost: Free
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Confirmation and Order Tracking
You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
imfreetogo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
imfreetogo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United States.
Shipping Restrictions
Some products may have shipping restrictions due to state and local regulations, and as a result, we may not be able to ship certain products to certain destinations.
Missing or Lost Packages
If your package appears to be missing or lost, please contact us at support@imfreetogo.com. We will initiate an investigation with the shipping carrier and provide assistance as needed.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
Phone: +1 864 795 5681
Email: support@imfreetogo.com
Hours of Operation: 9 AM - 5 PM (Monday - Friday)
Thank you for choosing imfreetogo for your shopping needs. We appreciate your business and are committed to providing you with a smooth and reliable shipping experience.